September 18, 2013 - Avaya has enlisted two industry experts from Sabio - one of its leading Avaya Connect Platinum Partners and a proven contact centre systems integration specialist - to contribute to its new 'Managing the Customer Experience' business guide. Stuart Dorman, who heads up Sabio's Consultancy practice, has authored a chapter titled: 'The future is Customer Experience Management'. Using his experience of working with leading organisations such as DHL and Lebara, Stuart explains how to adopt a CEM mindset, and details the benefits of this from both a customer and business perspective.
Later in the book, Sabio's Voice Self-service expert, Peter Galloway asks readers to consider: 'Are your Customers Frustrated by Security?'. Peter discusses how organisations can boost security and compliance without erecting barriers for customers in light of Sabio and Avaya's recent research programme. Stuart Dorman and Peter Galloway joined writers from Avaya, Lebara, Penn State University, Forrester Consulting and BT Global services to contribute to the guide.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Sabio is a specialist contact centre and unified communications systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Leeds City Council, Office Depot, Scottish Widows and Thames Water. For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense.
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Sabio Industry Experts Enlisted to Contribute to Avaya's 'Ma