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Indian Business Process Management

by anonymous

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Indian Business Process Management (BPM) industry is one of the greatest success stories of post-liberalized India. India stands number one in offshore BPM market with a 36% share with an industry size of USD 18.8 billion. The export dominated industry has had a great economic impact too. The peopleintensive Indian BPM industry employs approximately 879,000 people in over 500 firms directly and over 3.5 million people indirectly. India has garnered 70% market share in offshore Knowledge Services (KPO) pie riding on the pool of CAs, MBA, lawyers etc. From doing the low end, repetitive work the industry has moved to high value work like data analytics and legal process outsourcing. The industry is going through a transformation phase. Cost arbitrage advantage is shrinking very fast for the industry with rising wages, real estate prices etc. So the BPM industry is exploring ways to remain afloat like moving to Tier II cities, delinking revenue growth with employee growth, moving towards more automation, exploring new geographies and technologies etc.

The report gives valuable insights on the Indian Business Process Management industry encompassing the changing dynamics of industry, comparative positioning of Indian industry with respect to other geographies emerging as competition, analysis of various cost heads, analysis of supply side of industry etc. It also focuses in detail on Knowledge Services (KPO) industry of India. The report also emphasizes on the challenges being faced by the industry which if not addressed timely could land the industry in trouble.

The report provides CARE Research’s outlook on Indian BPM industry on aspects like growth in global and Indian BPM industry, top line growth, profitability, employee growth, growth in various service lines, emerging trends etc.

The report is indispensable for any company in BPM industry, banks/ FIs, policy makers, research & academic organizations, other international and national agencies, etc. Additionally, the half yearly updates (for the period Q1FY14 to Q4FY14) accompanying the subscription of the said report would form a potent tool for the subscribers to keep abreast of the happenings in the industry.

Table of Contents

Outlook on the Indian Business Process Management (BPM) Industry

Evolution of the Indian BPM Industry
Era of ITeS- The Emergence of Offshore Outsourcing
Phase I: 1990-2000
Phase II: 2001-2005
Phase III: 2006-2010
Phase IV: 2011 & Beyond
Moving Up the Value Chain

Industry Structure
Indian BPM Industry Structure
GICs v/s TPSPs
Changing Industry Dynamics
Hybrid Model
Indian BPM Market Share
BPM Services
Customer Interaction and Support
F&A Services
Procurement and Logistics
Other Horizontal Services
Vertical Specific BPM Service

Global competitive landscape
Global BPM Industry
Major Contenders in the Global BPM Space
Comparison of Key Competencies across major BPM Countries
Demographic Advantage
Business Environment
Cost Comparison
Global Competitiveness
Comparison of Infrastructure

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