Good business management entails coordinating various departments as efficiently as possible, among other things, through customer relationship management (CRM) software like Sage ACT! Premium. ACT! manages to achieve a good balance between capability and user-friendliness through the following.
Organization of Contacts
Sage ACT! Premium can handle at least 10 users at any time. There’s no limit to the number of contacts the software system can store; this is a handy quality if you’re expanding your business. Contact info, contact history, and account activities are only a few of the things you can track with ACT! software. You can switch back and forth between contacts and other options through tabs.
Like most CRM software, ACT! can be integrated with Microsoft Office applications. You can customize letter templates and store them in your contact manager. These templates can be edited and pulled directly from the software. Additionally, the software provides at least fifty reports that include opportunities sorted by estimated closing month and other parameters, contact updates, referral sources, et cetera.
Despite the numerous features it provides, ACT contact management software is easy to navigate. The intuitively designed interface allows you to easily spot the controls you need, when you need them. The top toolbar is similar to those found in Microsoft Office applications; you’ll see icons for files, editing, viewing, tools, and the like. On the other hand, the toolbar on the left side of the window has options such as the Contacts page, Calendar, Task List, and Reports.
If you ever encounter any trouble operating the ACT contact manager, you can reach a customer service or support representative through a toll-free phone number or a live chat form. The customer service representative handles functions such as product registration, updates, and contact information. On the other hand, customer support representatives concentrate more on the technical aspects, e.g. configuration assistance, warranty information, and technical product usage.
CRM software like Sage ACT contact management can help you run your everyday business operations more smoothly through its capacity, user-friendliness, and good support services. Before you choose the best CRM software for your business, make sure you understand at least the basic principles of CRM first. For more information on CRM, read sales.about.com/od/glossaryofsalesterms/g/What-Is-Crm.htm.
Sage ACT Premium Contact Management Software 2012