As the world is becoming more dependent on technology daily the demand for qualified technicians is on a rise. IT has become one of the most sought after career for students. If you are a technical graduate it is easier to find an employment in the IT sector. But that is not all. It is a vast industry with requirements for people from the different walks of life. Students even without technical education, but strong human skills will fit perfectly into the scenario.
The IT explosion worldwide had been commendable. Starting from the last decade of the last millennium it has continued to grow to become a complete industry in itself.
IT has always played a supportive role in helping businesses to grow. But with the introduction of enterprise software applications businesses have become more reliant on IT for their daily operation. This has created immense job opportunities for software engineers, customer support executives and sales and distribution executives. So, if you are from technical background with strong interpersonal communication skill and a flair for problem shooting you may find yourself appropriate for an IT service desk job.
What it takes to be an IT service executive
There is a huge demand for support service executives in the market. They are the people who work as the point of contact for the customers. They are an important cog that keeps the giant wheels of IT industry moving. So, what role will you perform as an IT service desk job executive?
You will be the part of the main IT crowd working as the help desk operator. As a service desk executive, you will be mainly responsible for monitoring and managing the computer systems and the network in your organization. IT service desk job operators are the people in the field and likely to stay on their toes all day. You would be resolving issues with forgot password, computer downtime, viruses, or email issues within your organization or at client location depending upon your job profile. Your key functioning will include the following:
- Offering technical support to the entire workforce.
- Resolving support calls as the first point of contact.
- Monitoring and managing the computer systems on a daily basis.
- Adhere and rendering customer support as per the customer support standard of the organization.
- Maintaining logs for customer support requests and resolving issues.
- Installing and configuring the system and conducting daily health check.
To become an IT service desk executive you must be a technical graduate, with good communication skills and troubleshooting abilities.
If you are an aggressive persuader with greater understanding of customer requirements and offering solutions accordingly then you can find yourself best suiting for distribution jobs. The distribution executives are the people who look after the business development part of the organization.