Every respectable businessperson knows that a company with poor customer relationships is doomed to fall in time. After all, profits come from customers and these people tend to go away if a company isn't customer-friendly. Many enterprises go to huge lengths to ensure that their reputation with their clients remains excellent and spotless, like launching media campaigns or hosting promos.
However, maintaining customer relationships can be as simple as improving the customer service you currently employ. Today, numerous studies show that people prefer to work with companies that can give them personalized and on-demand assistance, whether over the telephone or online. In other words, customers like it better if you use a live telephone answering service provider instead of an automated one. The advantages are obvious:
Customers Want to Talk to a Real Person
A company that relies entirely on automated answering services gives the impression that it detaches itself from its consumers and, therefore, doesn't have their best interests in mind. Real people who can answer your customers' queries and complaints give your company a human side as opposed to a robotic one. Additionally, customers tend to recommend a company's customer service to their friends if they can remember the name of the person who answered their calls.
Real-Time Conversations are Dynamic
Much like with friends and loved ones, conversations among people tend to sway back and forth from the original topic. A customer who requests for help in operating a certain product might also suddenly ask about the company's policies regarding that product. An automated business phone answering service may fail to react efficiently to this situation, whereas a human can't.
Personalized Help is In-Demand
More consumers are saying that they prefer customer service that personally assists them in their problems with a product or service. Instead of reading a step-by-step process on how to work out their issues, customers would rather work with a person who actively guides them every step of the way. This type of assistance also implies that the company truly cares for its customers on a personal level.
The best part is that you don't need to hire and train your own people to create this kind of customer service. There are many reliable companies out there that can give you the human face that you need. To learn more about answering services and customer relationships, visit: sbinfocanada.about.com/od/customerservice/a/custservrules.htm
Live Telephone Answering Service Providers