For over seven years now, we’ve seen a significant rise in cloud-based POS systems users. More and more business owners – even brick-and-mortar ones - are making the transition from traditional to cloud, all thanks to the efficiency and convenience that running one’s business through a mobile device yield.
But convenience aside, what are the main advantages of turning to a cloud-based POS? When do you know it’s time for the big transition? Is the transition scary? Here we will answer you commonly asked questions on cloud-based POS.
- How does cloud-based POS fare against traditional POS software in terms of price and assistance?
Companies offering traditional software require that you pay a license fee upfront upon software registration plus approximately 20 percent of the cost for annual maintenance. Often, technical assistance in does not count in that price yet. The worst is that if you’re not satisfied with the software, you really can’t do much about it because upfront payment has been already made.
On the other hand, cloud-based ones cost much less, and you do have options for upgrades, which are not automatically charged to your account. Some cloud companies offer a trial period then afterwhich you will pay a monthly fee, which already covers for the product itself, 24/7 technical support, complete data and stock storage and recovery, plus upgrades. If in case you’re not satisfied with the purchase (which we highly doubt), you can always cancel.
- What are the key perks of switching to a cloud-based POS?
Foremostly, store owners have full access to store and customer data. Cloud-based solutions allow them to see purchasing patterns including loyal customers, which makes it easier to do a marketing pitch to the right people. Live sales can be accessed anytime through iPhones and Android devices, and you can view and manage reports regarding inventory and sales from any point in the globe.
Secondly, you have upgrades and security. Cloud-based POS offers advantage in terms of new and sophisticated retail technology. And with trends gearing toward all-digital each day, we are pretty sure it is not impossible to see a world where cloud will be the standard one day. In addition you have your data – stocks, customers, payments and programs – hosted at secure servers, all with back-up, so there’s no need for you to worry that you’ll lose everything in case there would be, say, a local disaster.
Next there’s convenient and simple integration of various facets of your business such as monetary transactions and customer loyalty and rewards programs into the system.
- Will it be difficult to transition from traditional to cloud-based?
This is one of the biggest fears of customers when trying to migrate their old system to cloud. It’s definitely not easy-peasy, but a service sign-up also includes all-day assistance should you require it so. It is also recommended that you migrate all customer and inventory data to your chosen cloud company in an excel file for easier transitioning. They will transfer these to your cloud account during setup so your system should be up on no time.
- When do I know it’s time to make the switch?
Many merchants become determined to migrate when unfortunate things happen in their traditional POS device or software like viruses in the system or crashes. The cost, not to mention, the time wasted and the heartache of having to deal with Windows reinstallation are oftentimes the deal breakers.
Technology is fast changing. Word has it that credit card giants (Visa, Amex, MasterCard) will be accounting for fraudulent payments made through credit card but only if the store they were used good utilises such sophisticated technology. If there’s any good time to do that migration, that time is now.