Well before it started its full fledged Ground Handling Operations at Chennai, Kolkata and other airports in the Southern Region, Bhadra Management had realized and appreciated that in any “Service Industry”, what plays the most important and significant role is THE MAN BEHIND THE MACHINE. Accordingly, unlike some other Service Providers in the industry, other than the National Carrier, who still resort to using the outsourced Manpower on make shift basis, Bhadra left no stone unturned in selecting the right man for the right job, on its permanent pay roll. This was followed by the most rigorous training at the company’s state-of-art training establishment. These men behind the machines, who are highly motivated and efficient have already started bringing laurels to the company.
Let’s take two typical recent incidents in the month of November 2012 alone. A passenger on Gulf Air Flight GF 068 at Chennai inadvertently left behind a plastic envelope containing valuable jewellery that was located by Bhadra customers Service Agent Mr. Andrewth who lost no time and displayed extraordinary initiative to locate the Passenger through his “Frequent Flier Programme number of the passage that came to his notice. Needless to say, on return of his valuables not only the concerned passenger but the Gulf Air staff too have profusely thanked and appreciated the Bhadra staff.
In yet another incident, on the night of 06 November 2012 whilst the Bhadra staff was busy in its normal handling activities at Number-1 International Cargo Warehouse at Chennai, there was an electric short circuit and consequent fire that could have resulted in a major disaster. Spontaneous action and initiative by none other than one of Bhadra’s “Handyman on Duty” in extinguishing the fire proved beyond doubt that the “Time and Money” invested by the company on its staff has not gone waste.
This is just the beginning and we at Bhadra are confident that our Motivated Team Members will continue to do us proud in times to come.
BHADRA STAFF DOES IT PROUD