If you are an Intuit QuickBooks user, then, at times, you must have faced few situations when you are unable to open a company file. These situations can invariably arise due to various issues such as virus infections, abrupt or unplanned system shutdown, bugs in the existing QuickBooks version, power outages, etc. You should investigate the issue and try to repair QuickBooks file using appropriate methods. If you are unable to do so, then you should use a third-party QuickBooks repair software to do the needful.
Consider a scenario in which you are getting the following error message when you try to open a company file in Intuit QuickBooks Pro 2010:
“Error -6000, -77”
Such problems while opening the company file can occur due to the following reasons:
The company file is located on external media.
The computer in which you are opening the company file is referencing a mapped drive letter instead of using the universal naming convention (UNC) to access the drive that stores the company file.
You may be using the BitDefender software, which could be blocking the communication between the computers on the network.
The permission settings may not be correct for the folder that contains or hosts the company data file.
For the mentioned causes, there are four different methods that you can use to perform QuickBooks recovery. These methods are:
Solution 1: If the file is on an external media, then you should copy the file to your local system or to the QuickBooks server on the network. Now, open QuickBooks and try to open company file.
Solution 2: You should try to open the company file by browsing to its location. This can be done using the following steps:
Click File | Open or Restore Company.
Click 'Open a company file' and click 'Next'.
Browse to the location where the company file is stored and select it.
Click 'Open' to open the company file.
Solution 3: If the BitDefender software is causing problems, then you should temporarily disable or uninstall the software to check if the company file is opening now or not.
Solution 4: You should check and correct the folder permissions of the company file to open it properly.
These methods should be able to open the company file. However, if it is not opening then you should use a third-party software to repair QuickBooks file. These read-only tools are non-destructive in nature that do not overwrite the existent file.
The most efficient QuickBooks repair software that works for Intuit QuickBooks 2010, 2009, 2008, and 2007 versions is Stellar Phoenix Recovery for QuickBooks. Compatible with Windows 7, Vista, Server 2003, XP, and 2000, this QuickBooks recovery software recovers all the financial information related to company, customers, vendors, employees, etc.
Troubleshooting to open company file in Intuit QuickBooks